1. Scope and written project terms
B STUDIO provides custom professional and digital services rather than ready-made physical goods. The accepted quotation or signed agreement identifies the scope, milestones, price, revision allowance and any project-specific cancellation terms. Those written terms apply together with this policy, while mandatory legal rights remain unaffected.
2. Cancelling before work starts
Send a cancellation request to hello@bstudio.live with the customer name and quotation or invoice reference. If no project work has started, prepaid service fees are normally refundable. Non-recoverable third-party costs already approved and purchased for the customer may be deducted and documented.
3. Cancelling after work starts
Custom work already completed, approved milestones and time or resources already used are not refundable. Any unearned prepaid balance is calculated against the documented work completed and approved external costs. B STUDIO will provide the calculation and, where applicable, the paid-for work that can reasonably be handed over.
4. Delays, revisions and acceptance
A change of preference after approval is handled through the agreed revision process and is not automatically a cancellation. Customer delays in providing content, access or decisions may move the schedule. A material failure to deliver the agreed scope should first be reported so B STUDIO can investigate and correct it within a reasonable period.
5. Refund method and timing
Approved refunds are returned to the original payment method where possible, normally initiated within 10 business days after the amount and recipient are confirmed. Banks and payment providers may require additional processing time. Transaction or currency-conversion charges outside B STUDIO's control may not be recoverable.
6. If B STUDIO ends the project
If B STUDIO ends a project for reasons other than customer breach, misuse or non-payment, the unearned prepaid portion is refunded and paid completed work is prepared for reasonable handover. Security, illegal-content or abusive-use concerns may require immediate suspension while the matter is reviewed.
7. Questions and statutory rights
Contact hello@bstudio.live before payment if any term is unclear. Nothing in this policy removes consumer or other rights that cannot lawfully be excluded in the customer's jurisdiction. Where mandatory law provides a different cancellation or refund right, that rule takes priority.